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Website First Choice Services

Prevention and Outreach Specialist

First Choice Services

1 Hillcrest Drive, Charleston, WV 25311

Urgently hiring

Job details

Job Type


Number of hires for this role



Pulled from the full job description

* 401(k)
* Dental insurance
* Disability insurance
* Health insurance
* Paid time off
* Retirement plan
* Vision insurance


* Experience:

* Outreach, 1 year (Preferred)
* Prevention, 1 year (Preferred)

Full Job Description

Position Overview

The First Choice Prevention and Outreach Specialist is responsible for the growth of prevention and outreach programs. The Prevention and Outreach Specialist will develop and promote problem gambling prevention strategies, and be a point of contact for community partners. In addition, this position will assist on several crisis helplines, assisting callers with information and referral for needed resources. The Prevention and Outreach Specialist is characterized by their determination, drive, and passion for FCS Problem Gambler mission.

Essential Job Functions

· Assist in expansion of prevention and outreach programs

· Point of contact for prevention grantees and community partners

· Promote and coordinate effective community-based problem gambling prevention and outreach strategies, including special populations and other (exhibits, general program presentations)

· Collaboration with various community partners, participation with community coalitions and similar groups

· Participate in NCPG prevention committee

· Serve as backup for other helpline tasks – answer lines/chats, f/u calls, mailers, obtain and make appointments

* Gather and exchange information based on the caller’s needs and individual circumstances
* Communicate information about various appropriate treatment services and available supports without bias
* Answer incoming calls, texts and chats, and document caller interactions with the electronic database as well as within other systems as needed
* Follow-up with callers to monitor and track success, field concerns and provide further information, referral and support as needed
* Respect each caller’s privacy rights under HIPPA and other applicable laws and regulations during the provision of services

· Event preparation – assist with binders, printing, and perform other tasks as needed

· Assist with other FCS outreach and become knowledgeable of FCS programs

· Provide all services in an ethical manner while maintaining participant dignity

· Participate in professional development, staff meetings, continuing education, quality improvement and performance review as required

· Provide for the safety and wellbeing of callers following all applicable mandated reporter and duty of care standards

· Adhere to all FCS policies and procedures

Non-Essential Job Functions

· Contribute to the overall strength of the agency and the department by completing all other duties as assigned.


· Associate’s Degree required; Bachelor’s Degree preferred. Prevention Specialist Certification desirable.

· Experience in community-based prevention and outreach strategies.

· Strong written and verbal communication skills.

· Compassion and empathy to appropriately respond to the unique circumstances and needs of all callers.

· Ability to access information through computer systems while interacting with callers via text, phone and chat.

· Good judgment related to managing challenging callers, requesting /support as necessary and handling unique situations.

· High attention to detail.

· Passion for helping others in the area of problem gambling; as well as, suicide prevention, mental health and other addictions.

· Ability to work with co-workers, callers and administrators in a respectful and cooperative manner regardless of differences in values or opinions.

Other Skills/Abilities

· Ability to multi-task: Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

· Communication skills: Reads, writes and speaks fluent English in order to convey information and ideas effectively. Demonstrates exceptionally strong written and verbal communication skills. Ability to prepare concise and accurate records and reports.

· Organizational ability: Demonstrates a systematic approach in carrying out tasks and assignments.

· Problem solving skills: Demonstrates a strong ability to properly identify and analyze problems. Able to follow the proper policies and procedures to solve identified problems.

· Client service skills: Consistently ensures that participants are provided with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering expected service elements.

· Computer skills: Comfortably and confidently uses a computer and specialized software.

· Initiative: Self-motivated and shows willingness to accomplish multiple tasks as assigned.

· Integrity: Firmly adheres to the values and ethics of First Choice Services. Exhibits honesty, discretion, and sound judgment.

· Cooperativeness: Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

· Flexibility: Is open to changing situations and opportunities and is willing to perform all tasks assigned.

· Independence: Able and willing to perform tasks and duties without direct supervision.

· Tolerance for Stress / Resiliency: Maintains a positive outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

· Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Working Environment

· A climate controlled, contact center environment. Constant usage of phone and computer systems.

Physical Requirements

· Extensive computer work with long periods of sitting in a typical call center work environment.

· Limited physical effort required with limited exposure to physical risk.

· Ability to lift 35 pounds unassisted. Heavier weight with assistance.

· Ability to work evenings, nights, weekends, and holidays as required


Job Type: Full-time


* 401(k)
* Dental insurance
* Disability insurance
* Health insurance
* Paid time off
* Retirement plan
* Vision insurance


* 10 hour shift
* 12 hour shift
* 8 hour shift
* Holidays
* Monday to Friday
* Overtime
* Weekends


* Outreach: 1 year (Preferred)
* Prevention: 1 year (Preferred)

Company’s website:


Company’s Facebook page:

* @FirstChoiceServicesWV

Benefit Conditions:

* Waiting period may apply
* Only full-time employees eligible

Work Remotely:

* No

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